B2B Customer Support Technician

Feladatok: This is a full-time, hybrid role, based in Budapest, for an English-speaking B2B Customer Support Technician. You will provide premium technical support and account management for dedicated smartphone brands, including devices, third-party enterprise applications, and MDM solutions. You will serve as the primary point of contact for dedicated enterprise clients, delivering service via phone, email, and Teams in English. Your mission will be to drive satisfaction through efficient issue resolution and proactive relationship management.Key responsibilities Diagnose, resolve and track post-sales technical issues related to mobile devices,Provide support via phone, email, and Teams, utilizing a dedicated hotline and mailbox, and meeting SLA requirements,Execute advanced troubleshoot...