Customer Service Representative

Feladatok: As part of our customer service team, you will be responsible for:Receiving and processing customer orders (via email, ERP system, portal, etc.)Sending order confirmations and ensuring all details are correct (quantities, delivery dates, references)In the absence of the freight forwarder, liaising with carriers and tracking shipments and providing customers with updatesManaging customer communication regarding shipping documents (e.g., invoices, packing lists, delivery notes, customs documents)Handling order-related issues: missing items, incorrect quantities, delays, returns, and complaintsCommunicating closely with internal teams (warehouse, purchasing, logistics, sales)Maintaining accurate records and ensuring proper documentation Elvárások: As part of our customer service te...